đ§ General Questions
What types of water do you offer?
We offer Muskoka Summers Spring Water and Morning Mist Steamed Distilled Water, Demineralized Water and Deionized Water . Most are available in various sizes and are sourced and purified to meet the highest quality standards.
Whatâs the difference between spring water and distilled water?
Spring water is naturally filtered through underground rock and contains beneficial minerals. Distilled water is steam-purified to remove all impurities and minerals, making it ideal for appliances, detox routines, or baby formula.
Is your water safe to drink?
Yes! Our water undergoes rigorous testing and quality control to ensure itâs safe, clean, and great-tasting.
Where is your spring water from?
Our spring water is sourced from Hillsburgh, Ontario.
Where do you get your distilled water?
We manufacture all of our distilled water in-house at Puretap to ensure purity and quality.
đ Ordering & Delivery
When will I get my order?
A Puretap representative will send you an email with your delivery date.
Where do you deliver?
We deliver water across the Greater Toronto Area (GTA). If you're outside our delivery zone, we can obtain a quote from a trucking company. We also ship distiller parts across Canada.
Can I pick up my order instead of getting it delivered?
Yes! You can place your order online or in-person. If you've ordered online, please go directly to our Shipping/Receiving area at the back of the building to pick up your order.
When will my order be ready for pickup?
You'll receive an email confirmation once your order is ready for pickup.
đ Returns, Refunds & Bottle Deposits
How do I get my bottle deposit refund?
When you re-order, the driver will pick up your empty bottles and deliver your new ones. Bottle refunds are processed the next business day after the driver has returned the empties to our facility.
What happens if I donât want to re-order and just want to return bottles?
We charge $10 + tax to pick up the bottles, or you can drop them off at our Mississauga location: 950 Verbena Road. Please go to the back of the building for returns. Youâll receive a voucher from the shipper to bring into the office for your refund.
âťď¸ Sustainability & Quality
Are your bottles BPA-free?
Yes, all of our bottles are BPA-free and safe for reuse.
Do you use eco-friendly practices?
Weâre committed to sustainabilityâfrom reusable bottles to environmentally conscious logistics.
đď¸ Products & Organic Goods
Do you sell anything besides water?
Yes! We offer a selection of organic products, including maple syrup, honey, sea moss, and gift basketsâperfect for any occasion.
Are your organic products certified?
Yes, we work with certified suppliers to ensure all organic products meet top-quality standards.
đŚ Subscriptions & Account Management
Can I change or cancel my subscription anytime?
Absolutely. You can manage your plan easily through your account dashboard.
Do I need an account to place an order?
You can check out as a guest, but having an account makes managing and tracking your orders much easier.
Have any other questions or inquiries? Please email us at [email protected].