Frequently Asked Questions
General Questions
What types of water do you offer?
We offer Muskoka Summers Spring Water and Morning Mist Steamed Distilled Water, Demineralized Water and Deionized Water. Most are available in various sizes and are sourced and purified to meet the highest quality standards.
What’s the difference between spring water and distilled water?
Spring water is naturally filtered through underground rock and contains beneficial minerals. Distilled water is steam-purified to remove all impurities and minerals, making it ideal for appliances, dental and medical use.
Is your water safe to drink?
Yes! Our water undergoes rigorous testing and quality control to ensure it’s safe, clean, and great-tasting.
Where is your spring water from?
Our spring water is sourced from Hillsburgh, Ontario.
Where do you get your distilled water?
We manufacture all of our distilled water in-house at Puretap to ensure purity and quality.
Ordering & Delivery
When will I get my order?
A Puretap representative will send you an email with your delivery date.
Where do you deliver?
We deliver water across the Greater Toronto Area (GTA). If you’re outside our delivery zone, we can obtain a quote from a trucking company. We also ship distiller parts across Canada.
Can I pick up my order instead of getting it delivered?
Yes! You can place your order online or in-person. If you’ve ordered online, please go directly to our Shipping/Receiving area at the back of the building to pick up your order.
What is your delivery schedule?
We deliver Monday to Friday. Orders placed before noon may be eligible for next-day delivery depending on your location.
Are there delivery fees?
We offer free delivery for most areas within the GTA with a minimum order. For orders below the minimum or outside our zone, a fee may apply.
Returns, Refunds & Bottle Deposits
How do I get my bottle deposit refund?
When you re-order, the driver will pick up your empty bottles and deliver your new ones. Bottle refunds are processed the next business day after the driver has returned the empties to our facility.
What is the bottle deposit fee?
A refundable deposit of $10 per bottle is charged at the time of purchase.
Are your bottles BPA-free?
Yes, all of our bottles are BPA-free and safe for reuse.
Payment & Billing
What payment methods do you accept?
We accept credit cards, debit cards, e-transfers, and cash on delivery for local orders.
How does billing work for subscriptions?
Billing is processed at the start of each subscription cycle. You’ll receive an invoice via email, and payments can be set up automatically.
Equipment & Parts
How do I maintain my water dispenser?
Clean the dispenser regularly using a mild solution of vinegar and water, and wipe down the exterior with a soft cloth.
Can I buy distiller parts from you?
Yes, we carry a variety of distiller parts and accessories. You can order them online or by contacting our customer service.
Contact & Support
How can I contact you?
You can reach us by phone, email at [email protected], or via the contact form on our website. We’re available Monday to Friday, 8am to 4pm.
When will I hear back?
We aim to respond to all inquiries within 1 business day.